For those of you who haven't yet had the chance to see Microsoft Dynamics AX2012 in action, we're holding a "Do more with Less" event at our offices on Wednesday 14th December.
The session will cover the most significant new features in Dynamics AX2012 that will help you simplify your processes, manage compliance and boost your profits.
We'll squeeze in the following topics for this half-day event, but you'll also have the opportunity to ask us anything relating to Dynamics AX:
- AX2012 – what's new?
- Order processing
- Suply chain management
- Business intelligence & Reporting
- Discussion topics:
- Upgrading to AX2012
- The new AX2012 licensing model
To register for the event, click here to be taken to our events website.
With Dynamics AX2012, Microsoft are unveiling a simple and powerful new feature known as Case Management. Read about this in entry #4 of our top 10 features in AX2012.
Now we’re down to the last four in our Dynamics AX top 10 and although AX2012 is now available, our countdown will coincide the AX2012 virtual launch on the 8th September.
With AX2012, Microsoft are unveiling a new feature known as Case Management.
A “Case” can be thought of as an issue that requires a resolution and almost all businesses can benefit from using Case Management in one way or another. Off the top of my head, here’s a few ideas:
- Customer product inquiries
- An internal IT support desk, where employees log issues with IT admin.
- Customer’s reporting issues with your website
- Expense audits
- HRM processes such as onboarding, grievances and discipline
- Health and Safety- accident reporting
- Product quality control
Cases can be linked to customers, vendors and employees and are therefore located in the Home ‘module’ although they can also be created in the Enterprise portal. Once a case is created, a service level agreement (SLA) can be assigned. The case creator can then search through a list of existing knowledge articles to see if a similar case has already occurred. Each of the similar knowledge articles can be marked as helpful in resolving a problem.
Cases can be elevated to other employees and activities can be automatically created to follow up on the case until the case is resolved and closed. Before doing this however, a new knowledge article can be created to help with the resolution of future cases.
Using case management strategically in your business will help drive down costs through faster, simpler processes and will help you manage compliance and you may have notice that these are becoming central themes with Dynamics AX2012.
To see Case management in action, or to discuss how Case management can be used in your business please contact us via www.tecman.co.uk
We continue the rundown of our favourite features in AX2012 with an overview of Manufacturing functionality.
Dynamics AX has always provided a powerful and flexible set of manufacturing features for customers who run a discrete manufacturing operation.
Manufacturing could be configured to manage something as simple as kitting a BoM with no routes, right through to advanced setups such as creating route networks and selecting work centres based on finite capacity, finite properties (e.g. red paint, blue paint) and even requirement based capabilities (e.g the CNC machine can perform a basic milling operation, but preferably use a lathe as it's cheaper).
These kind of features have always been great for Discrete manaufacturers. However Dynamics AX wasn't especially well regarded for its out of the box Process manufacturing capabilities. It is true that many "process type" manufacturing operations could be managed in a discrete solution by running a manufacturing process as a large batch, but customers with fairly simple requirements such as Catch weights, Reverse BoMs and a requirement to manage co- and by-products always had to find workarounds.
In recent years, an excellent process manufacturing add-on solution came to market which solved many of these problems, but this came with additional costs, complexities and an increased time to ROI. In addition, if the company had adopted LEAN principles and wanted to use Dynamics AX to manage Kanbans for example, then a further add-on solution would be required.
AX2012 Kanban scheduling
In Dynamics AX2012 it is now possible to run discrete and process manufacturing in a single installation and in combination with LEAN manufacturing. Customers won't find themselves having to compromise on functionality and shoehorn themselves into a manufacturing ERP solution that provides most, but not all of their needs.
So regardless of the products you manufacture (or however you make them), you now have a solution in the form of the powerful simplicity of Dynamics AX and the Manufacturing knowledge and experience of Technology management.