Process Documentation Tool

Technology Management provides software that controls and drives business processes. Whether its from the basics of enquiry through sales order to delivery and then payment or a much more industry or even customer specific getting all the steps right and clearly understood can be the key to rapidly and reliably implementing changes.

Documenting how it will work before you do the development in a way that’s clear and easy to understand but no the less comprehensive has always proved a challenge. When you write a specification in word its too open to interpretation but trying to diagram anything but the most basic flowchart in Visio can take an immense and lead to frustration the first time an amendment is needed and all those lines have to be reconnected.

So we are delighted to have recently found and trained up in a new tool called Engage Modeller. Engage is a cloud based tool that easy and rapid enough to be be able to ‘build while you talk’ negating the need to take copious notes and then try to understand them later. As you identify the actions and questions you can drop them into the schematic there and then complete with as many notes about each stage as you need. The connections are created automatically or by drag and drop and you can drill through to sub-processes.

Putting responsibilities and probabilities against each stage and you can calculate your capacity and reliability for each process as well. 

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So next time your talking to one of our consultants about a process change don’t be surprised if they fire up Engage. We believe its going to serious improve our quality by not just enabling us to create solutions ‘right first time’ but by shorter solution delivery times via easier communication and making handover to support and understanding of how it works in years to come much easier.

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