Now with the release of Opera 3 (1.20) your business can achieve more with new applications, greater functionality and added enhancements.
Tighten up your stock management with Stocktake
The new Stocktake application gives your business the tools needed to run effective stock management. It is ideal for counting inventory in warehouses, stock and supply rooms, manufacturing and distribution centres, and retail businesses.
By extracting product information from Opera 3 Stock Control; the division of stock items (including traceable items) can be strategically allocated to Work Sheets for the relevant personnel to perform manual counts. On completion, management can run a cross-check, resolve discrepancies, make corrections and post adjustments back into Opera 3 to automatically update stock levels.
Stocktake for Opera 3 alleviates the need to post adjustments individually, which is time consuming; and helps businesses to accurately maintain stock levels. By identifying any movements not accounted for by normal processing of the system, it helps to pinpoint the rate of loss, the cost implications and any discrepancies which, for example, could be a direct result of damaged goods. If left undiscovered, it can heavily impact the profit of a business.
Notification Services for improved communication
For many customers, it can be frustrating preparing to run key processes that may require exclusive access to Opera 3. Communicating to users that specific events are due to take place; and ensuring all users are logged out is time consuming and causes unnecessary disruptions.
To enable such processes to take place promptly with no hold ups, the Opera 3 Notification Services easily allows messages to be distributed, directly through the Opera 3 interface. If users ignore warning messages, for example asking them to log out, the shutdown service will enable the administrator to enforce an automatic shutdown of all Opera 3 users, as well as restrict user log-in by setting a lockout period. This will allow the scheduled task to take place at the required time.
When constructing messages with Notification Services, information including a title, date, time, communication frequency (once, daily, weekly or monthly) can all be specified. Messages can be defined as only relevant for specific users or specific user groups, and whether it should be displayed in all Opera 3 companies and systems or only selected companies and systems.
Manage a better relationship with customers with the improved CRM
We’ve made some real improvements to CRM with over 60 enhancements, significantly expanding the functionality and flexibility of the application.
The new Summary Scheduler in Helpdesk Management gives users another way to schedule or re-schedule calls by presenting a summary view of all resources for a chosen month. It simplifies and improves call scheduling, delivering a better service for clients.
The Summary Scheduler provides users with an overall view of the scheduling calls over any four week period; and provides flexible filtering for accurate planning. For example, users may wish to view only engineers that work out-of-hours, or calls allocated to a specific department.
Users can easily view all calls planned for any resource and date, by simply highlighting the resource and date in question: with added drill down capabilities to individual calendar views, for more precision planning.
A new Batch Generation of Planned Maintenance calls enables users to create in bulk calls that may be due for equipment items. It’s much easier than creating calls individually, and saves time.
Plus a further 60 enhancements which includes the ability to:
- Set up call templates which also allows the automatic creation of Sales Opportunities when logging new Helpdesk Calls. Opportunities are added into the pipeline instantly; all linked back to the Helpdesk Call
- Run Worksheet Billing and SOP Processing, directly from a Helpdesk Call. This optionally enables Chargeable Work/Parts to be posted to SOP Processing instantly; which can then be progressed through to invoice immediately to help improve cashflow
- Update all staff Outlook calendars via Outlook Meeting Request. All activities throughout CRM, and also any meeting requests to engineering/external staff through both the Summary and Resource Scheduler; can be added. What’s more, meeting invitations can be sent to one or more internal or external contacts. The recipients of the e-mail can then either accept the invitation, or reject it
Document Management Desktop – now for everyone in the office
Isn’t it time to replace company-wide paper based processes with electronic processes? Now you can with the new Document Management Desktop application. It brings the benefits of Document Management to everyone in the office. The Desktop version offers simple and easy to use capture and retrieval of documents for non users of Opera 3, at a fraction of the price. Eliminate the risk of losing documents from mislaid or misfiled papers.