Microsoft Dynamics NAV & Technology Management selected to improve customer responsiveness and drive growth by international manufacturer

JURA Impressa Z9 coffee machine sa International coffee machine manufacturer, JURA, selects Technology Management & Microsoft Dynamics NAV to support UK operations and drive continued growth.

JURA manufactures, distributes and services fully automatic coffee machines for home and commercial use. In the continually growing market of speciality coffee types such as ristretto, espresso, cappuccino and macchiato, JURA provides high quality, bean to cup coffee machines that make coffee suited exactly to a customer’s personal preference.

JURA was convinced that Microsoft Dynamics NAV was the right product for the business as it was already in use at its Swiss Head Office and throughout many of its worldwide operations but needed to find a local partner to implement the solution in the UK. Dynamics NAV will be used for order processing, finance, distribution and service management. Service management will include the logging of customer support calls, scheduling routine service visits and managing consumables such as filters and cleaning products.

Local Needs, Local Support

To support the specific needs of the UK, Dynamics NAV will be integrated with JURA’s own eCommerce site as well as Amazon to enable customer orders from both web trading platforms to be automatically passed straight into Dynamics NAV. Additional integration with UPS’s IT systems will enable delivery progress to be tracked. Finally, the implementation will also include the automatic receipt and processing of orders via EDI (Electronic Data Interchange) from John Lewis and Costco.

“This investment in a new business software solution is fundamental to supporting our expected growth and continued drive for efficiency improvements. Reporting will be so much easier and it will automatically aligned to the needs of Head Office without the need for manual intervention. The integration with other systems streamlines order management to improve accuracy and our customer responsiveness. Even the simplest of tasks will be quicker and easier – in our existing ERP solution just searching for the right information could sometimes be painful and time consuming,” says Anton Dreyer, IT Manager for JURA Products Limited.

“We undertook a very thorough process of evaluating local partners before selecting Technology Management. Right from the start, it was clear they wanted to work with us to make our project our success and support us for the long-term. They took the time to understand our business and our goals – and the technical expertise and business experience of their people shone through,” Anton continues.

James Crowter, Managing Director, Technology Management concludes,”We are delighted to be working with such a premium brand as JURA. This win bears witness to our strong position in implementing Microsoft business software solutions in the Manufacturing & Distribution sector. We have grown our staff numbers by over 20% this year and we still have positions left to fill”.

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