New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence…
The spring wave of Microsoft Dynamics CRM 2016 is focused on the integration of two of their recent acquisitions (FieldOne and Adxstudio), providing customers with market leading capabilities for field service and portal solutions. Organisations will have the ability to schedule, manage and deliver onsite service; whether it be a field technician who is supporting multiple customers on a single day, or complex, multi-day projects.
Field service matches the requirements for service calls with the available resources, this end-to-end process spans from case management through to work order completion. Project service enables complex, multi-day engagements and optimises resourcing with intelligent, skills-based assignments.
The CRM Spring 2016 wave also introduces community engagement through portal solutions, new guided navigation capabilities that make on-boarding new application users quick and easy and further improvements to Microsoft Social Engagement.
For more information on timing and detailed product capabilities download the preview release guide or visit the new CRM Roadmap site powered by Dynamics CRM Online 2016 and the new portal capabilities. This publically accessible site will enable a real time view into all available and planned product capabilities.
To view the full announcement on the Microsoft Dynamics blog, visit http://bit.ly/1OTcYVQ