Working Wirelessly: What You Need to Know

Many companies are making the leap to wireless networks in the office for both financial savings in overall equipment and sheer convenience for their employees. They also often provide mobile PCs with wireless capabilities to their employees so that they can be productive anytime anywhere, hence enhancing the company’s bottom-line.

In this article, I will explain what WiFi is and how it works. I will also discuss what you need to start working wirelessly as well as what you can expect to gain from doing so. Finally, I’ll discuss the precautions you should take when working on the go.

What is WiFi? Learn the lingo

Wireless, or WiFi, technology is another way of connecting your computer to the network using radio frequency and no network cables.

Wireless works similarly to cordless phones; they transmit data from one point to another through radio signals. But wireless technology also requires that you be within the wireless network range area to be able to connect your computer. There are three different types of wireless networks:

  • Wireless Local Area Network (WLAN): WLAN are wireless networks that use radio waves. The backbone network usually uses cables, with one or more wireless access points connecting the wireless users to the wired network. The range of a WLAN can be anywhere from a single room to an entire campus.
  • Wireless Personal Area Network (WPAN): WPANs are short-range networks that use Bluetooth technology. They are commonly used to interconnect compatible devices near a central location, such as a desk. A WPAN has a typical range of about 30 feet.
  • Wireless Wide Area Networks (WWAN): WWANs are created through the use of mobile phone signals typically provided and maintained by specific mobile phone (cellular) service providers. WWANs can provide a way to stay connected even when away from other forms of network access. Also, be aware that additional charges are often associated with the usage of WWANs in some locations.

How do I get started?

The only thing you really need to go wireless (in addition to a mobile PC) is a wireless PC Card. Depending on the age of your mobile PC, the card is either built-in or needs to be inserted in the PC Card slot and includes an antenna. In addition, you can also use wireless keyboards and mice, which can provide more freedom and flexibility when you’re working in your office.

It’s always good to research the available hotspots in the area you’re planning on visiting.

As you head out in this brave new world of wirelessly connectivity, here are the steps to follow to connect to a wireless network (whether at home, at work, or on the go):

1. Locate available networks: Right-click the wireless network connection icon in your taskbar, and then click View Available Wireless Networks.

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Find the wireless network you can use.

2. Connect to one of the available wireless networks in range: In the Wireless Network Connection dialog box, click the name of the network you want to connect to and click Connect.

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Choose the wireless connection you want to use.

Note  If you’re using Windows XP SP2 and the network you’re connecting to is security-enabled but does not support Windows Provisioning Service, you may be prompted to enter a key.

3. Get things done: Windows XP will briefly change the network’s connection status to Acquiring Network Address, and then to Connected. You are now free to surf the Web, download and respond to e-mails, or put the final touches to the presentation you’ll be giving later in the day.

Working wirelessly: What’s in it for me

Working wirelessly can offer you the following benefits.

  • Flexibility: The lack of cables that comes with wireless networking enables you to roam with your mobile PC. You can roam from your office to a nearby conference room for a meeting, or from the couch in the living room to a kitchen for a snack. For example, if you’re working wirelessly in a meeting you can printout a report for a co-worker without having to leave the meeting.
  • Time-saving: If you’re waiting for an important response you can use your mobile PC to monitor your e-mail even when you’re in meetings or at lunch. As soon as you get the data needed, you can promptly forward it to your customer rather than wondering whether the information has come in while you were away and having to run back to your office between meetings and other commitments.
  • Increased productivity: Working wirelessly enables you to turn down times between meetings or while in transit into productive time. For example, you may be attending a conference and just found out that one of the sessions you were planning on attending has been cancelled. Rather than waste the next hour, you can check e-mail, start compiling your trip report, or order your son’s birthday present.
  • Easier collaboration: Using wireless mobile PCs, you can easily share files and information with others. For example, you can collaborate on a presentation with colleagues during a flight delay in an airport lounge, or you can share the syllabus of a course while attendees so that they can take more digitally during the class.

What should I worry about when working wirelessly?

When working wirelessly from hotspots and public places, you are responsible for ensuring the security of your files and your mobile PC.

To make network access easier for their users, public hotspots typically leave all security turned off. This means that any information you send from a hotspot is most likely unencrypted, and anyone within range of the wireless LAN whether at a next table or in the car park can access and use your Internet connection, and look at your unprotected information.

WiFi gives you the freedom to go anywhere and still be connected to your office, your family, and other important aspects of your life. Your virtual office can now be an ice cream parlor in a seaside resort. Embrace and enjoy the flexibility that WiFi affords you.

Windows 7 – Bit Locker to Go (Encrypt your USB drives)

 

Data protection is a massive concern for everyone, we have seen the horror stories of people losing laptops with sensitive data on. Also consider how much data is transferred using USB memory sticks or portable USB hard drives, and how easy it is to misplace one of those. With Windows 7 not only can you protect the data stored on the local hard drive, by encrypting it with Bitlocker, but you can also lockdown USB drives simply within a few seconds. Be aware though Bit Locker is only available in the enterprise and ultimate editions of Windows 7.

bitlocker

Letting your customers serve themselves

In these tough economic times, is there a way to better serve your customers and reduce customer service costs? Web self-service may be the answer to holding on to your important customers while continuing to add value.

Web self-service is an approach to customer relationship management (CRM) that allows customers to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of the business.

For customers, self-service offers 24 hour-a-day support, and immediate access to information without having to wait for an email response or a returned telephone call. Ultimately, the success of Web self-service depends upon the quality and quantity of information available and the ease with which it can be accessed.

Deploying Web self-service applications benefits a company in a variety of ways. The most prominent motivation is the lower cost, as compared with telephone or email service by a company representative. According to Forrester Research, the cost of the average Web self-service session is £1, compared to £10 for an email response and £33 for a telephone call. Another, more controversial, business benefit of self-service is the ability it affords the company to gather personal information about the people who use it.

US-based software developer, c360, offers a Web self-service add-on to Microsoft Dynamics CRM – Microsoft’s customer relationship management software. The c360 Customer Portal allows organisations using Microsoft CRM to extend their customer service and support functions to the web to achieve more efficient support and service as well as higher customer satisfaction and self sufficiency. The c360 Customer Portal allows organisations to quickly and easily create a web self-service presence that is fully integrated into their Microsoft CRM solution.

A common complaint aimed at customer service teams is that they don’t keep the customer updated with the progress of their issue. Often, this is because the issue is ‘in progress’ and the systems aren’t in place to prompt the service person to call on a regular basis to update the customer. With c360 Customer Portal an organisation’s customer can raise customer service cases, view and update service cases and view case history – enabling the customer to stay ‘in the loop’.

Microsoft CRM enables users to build a library of answers to common problems. Originally this tool was designed to help service personnel answer customer queries more quickly, but with c360 the ‘knowledge base’ is opened up so that customers themselves can search this information and solve the problem.

While personal human contact is the best way to build strong customer relations, Web self-service provides another tool in the armoury for SMEs wishing to offer world-class customer service at an affordable price. With other portal technologies such as Microsoft SharePoint, the possibilities of sharing information in new and dynamic ways is limitless.

Going Mobile in Your Business

I have a confession to make before starting: I’m an Apple iPhone user. So when I was asked to write about how great Microsoft Windows Mobile is, I thought there’d be a conflict of interests. But it turns out there’s no clash here because, for all the great things about iPhone as a consumer mobile device, it has a long way to go before it can sip champagne in business class. For a start I doubt iPhone’s generously sized glass touch screen will ever contend with the rough and tumble of the business world. Take it from me – the clumsy consumer who managed to crack the screen just eight weeks into owning the first generation iPhone. Ouch! A quick check on eBay will tell you I’m not alone either.

In the business world the smartphone many business users have heard of is Blackberry. My fiancée got really excited recently when her organisation told her she’d be issued with a Blackberry. Excited about a phone for business? This is the allure of Blackberry, the brand from Canadian firm, Research in Motion (RIM) that established itself early on as an expert in delivering email and other data to mobile devices. In more recent times Blackberry has shifted focus onto the lucrative consumer sector. It’s no coincidence that Hollywood stars have been spotted using their Blackberries by Heat magazine.

So while Blackberry now tries to woo the consumer and Apple eats away at the same market (while dabbling in the business market), what about the discerning business user? I don’t know about you, but all this talk of fruit is giving me indigestion.

Microsoft Windows Mobile goes beyond satisfying the simple demands of the consumer sector. Unlike Blackberry and iPhone, Windows Mobile software isn’t tied to proprietary hardware. So while Blackberry insists on a physical keypad and iPhone seduces you with touch, Windows Mobile is available on a variety of devices to suit you. Most of us at Technology Management now use the HTC Touch, which incorporates a touch screen with a keypad. Freedom of choice means a large range of competitively priced handsets, available from a number of network carriers.

Microsoft Exchange Integration

Windows Mobile, as you’d expect, works seamlessly with Microsoft Exchange 2003 or later releases. The only additional cost is a security certificate to ensure that data can be synchronised securely to and from your smartphone. The certificate costs about £150 a year (or less if you commit to more than a year).

Getting your smartphone working alongside Exchange is a cinch, with users typically up-and-running within hours. From there they can be writing and responding to emails, checking their calendar, calling their contacts and completing their tasks. Oh…and making calls.

On Windows Mobile, push email, (where email is ‘pushed’ to your phone as soon as it arrives on the Exchange server, rather than your phone periodically checking for new messages and draining battery) your calendar, contacts and tasks synchronise with your desktop version of Outlook. Blackberry users have to buy an additional Blackberry server to enjoy the same benefits. Admittedly there are some technical work-arounds to avoid buying the expensive Blackberry server, but at the cost of questionable performance.

Microsoft Office Mobile

While iPhone and Blackberry try to plug into the workings of Outlook, nothing comes close to the familiarity and functionality of Microsoft Outlook Mobile, which is part of the Microsoft Office Mobile suite and comes free with Windows Mobile. With Mobile Office, not only can you open Word or Excel documents a colleague might email, you can edit them. This luxury isn’t available with iPhone and will cost you extra on Blackberry.

If you suffer from a bout of absent mindedness, don’t worry, because with Windows Mobile all your data can be wiped remotely if you lose your smartphone.

Application Availability

Where Windows Mobile wins hands down is the availability of third-party applications. From TomTom’s satellite navigation through to integration with customer relationship management software like Microsoft Dynamics CRM, the choice is enormous. It’s no surprise, considering the huge Windows developer community.

While Apple and Blackberry restrict how and where their limited choice of applications can be purchased, Windows Mobile users have the freedom to select and buy from many sources. Ironic, considering the criticism Microsoft attracts regarding its so-called stranglehold on the software market.

Looking beyond integration with Outlook, Windows Mobile is a truly powerful business tool, only limited by your imagination. Consider this: access to key performance indicator dashboards, customer signed-for deliveries, live stock information and customer order history….the list of uses goes on and all of this is not only ‘possible’ but actually available now using Windows Mobile.

Flexibility or Rigidity

Of course, a device may not always be used by sales people or other executives. Collecting and exchanging data in a warehouse is another way that Windows Mobile is helping businesses. Earlier I mentioned the choice of devices that Windows Mobile works on; well, this includes a number of rugged devices suited to the rigours of a warehouse or factory environment. I doubt the iPhone would last five minutes here. Technology Management recommends Symbol, a company with a good track record and an affordable range that run Windows Mobile, including ones that incorporate barcode scanning technology.

Next time you go to the supermarket and you see someone stacking shelves, chances are they’ll be using a Symbol handheld scanner. Until recently, these devices were exclusive to big companies, but now the price to develop the software and buy the hardware is within reach of many smaller businesses. Heck, I went to a restaurant recently and the waiter was using one to take my order!

There’s an old adage in sales and marketing circles that says buyers buy with emotion and then try to justify with logic. While in the business arena this is sometimes less true, when it comes to the choice of phone for business it might be right. I find it surprising how mobile phones can ignite an emotional, irrational response in some people that can spill over into the business world. And to date, this has been a big reason for Blackberry’s success.

It’s fair to say that Windows Mobile isn’t as sexy as Blackberry or iPhone, despite the fantastic array of handsets now available. So, setting irrational emotions aside, logic says to me that Windows Mobile is the better choice for business. I can wait until the weekend before I buy the new iPhone 3GS.

If you’re interested in introducing Windows Mobile to your business, contact the team at Technology Management today on 01902 578300.

Are SMEs less competitive than their larger counterparts?

Fifty two per cent of private sector businesses believe that SME suppliers are less competitive than their larger counterparts, according to new research from BT Business and Cisco. The research, developed to explore the factors influencing large businesses in choosing suppliers, shows that the same proportion of large businesses are more demanding of suppliers than they were a year ago.

On a positive note, procurement managers are aware of the benefits of working with a smaller business. The vast majority (72 per cent) believe small businesses are well placed to offer a more personalised service than their larger competitor, with customer service and responsiveness cited in the top five reasons to award contracts.

Although 87 per cent say small businesses are more likely to have the personal chemistry conducive to a smooth supplier relationship, 57 per cent say they do not believe SMEs are as able to provide around the clock support, and 52 per cent say they are less able to offer competitive rates.

The bias for larger, established businesses is illustrated by 40 per cent saying they are less likely to choose a small business supplier when times are tough. And 42 per cent would select a larger supplier over a smaller one, believing that big enterprises are a safer option in the long run. It also emerged that 41 per cent think that small firms are less creative.

Procurement managers allocate on average £28 million each year to suppliers, with a sizeable 23 per cent (£6.6 million) spent with small businesses.  Whilst these figures point to a healthy market opportunity for SMEs in the UK, almost half (48 per cent) have increased their payment periods or would consider doing so as a result of the credit crunch. This is despite nearly a quarter (24 per cent) acknowledging that larger companies have a responsibility to consider the impact these terms would have on firms who may struggle to cover their initial costs.

John Dunsmure, managing director, British Chambers of Commerce, said: "These findings are extremely worrying for UK businesses and especially start ups. As such I would urge businesses to outsource anything that is secondary to their core business competence and invest their precious resources in what will help set them apart from the competition."

Bernadette Wightman, director, SMB, Cisco UK & Ireland: "Given the pressure to do more with less, small businesses are being squeezed by the demanding tendering process. Intelligent use of IT alongside wider organisational processes can help SMEs to address these challenges."

Forty per cent of those questioned admitted that what a supplier chooses to outsource is a key factor in their decision making. Just over a quarter (26 per cent) claimed they would prefer to work with a company that does everything in-house, while one in four said they would be concerned if a supplier outsourced its customer service.

Bill Murphy, managing director, BT Business, said: "Good customer service is obviously essential for any business. Having fewer people can mean that it’s much more difficult to respond to customer queries and concerns. But there are ways to overcome this; unified IT and communication systems are now affordable for all, and can provide the tools to help enable SMEs to compete with even the biggest suppliers."

Last year Technology Management launched a range of hosted business systems designed to deliver complete business systems directly over the web. The choice includes Microsoft Dynamics NAV, Microsoft Dynamics CRM and Pegasus Opera II. Instead of having to worry about maintaining the infrastructure to run the software, Technology Management can host the software in their dedicated data centre. Choosing an expert to host applications takes advantage of economies of expertise as well as scale, in a flexible environment where usage may be charged per user, per month.

Technology versus Process.

Has the increasing sophistication of technology helped to evolve business processes or have evolving business processes driven the pace of technology change?  Robert Epstein, business lead, small medium business, Microsoft UK examines the way that technology and business process have changed and ask whether IT should fit your existing processes or whether your processes should fit with new technology.  Is there a right or wrong way and what are the options for a SME?

Whilst most advisors would argue that it’s important to map any technology solution onto your existing business processes rather than mapping new processes to a particular technology, it would be naive to believe that business processes have not evolved alongside these technology solutions. Indeed, evolving technology has helped shape new ways of work emerging in enterprises of all sizes so SMEs shouldn’t be afraid to adopt new ways of working made possible by technology that can deliver value to the business.

SMEs need to seize any benefit they can and technology can be a real source of competitive advantage; often though improving processes both within the organisation and with its customers. Take for example Microsoft Small Business Server (SBS), a package of products that allows business the freedom to collaborate much more effectively and share information across the business whilst keeping it in a central location accessible by all employees. A customer that comes to mind is The Professional Finance Centre; by adopting SBS, they are now able to work at home, to pick up their email, diary and business contacts both from their home PC and their mobiles – it has totally changed the way they run their business, but in a way that makes it easier, not more complex.

For me, however, the most exciting development in business process management from a technology perspective has to be Web 2.0 which offers a vast potential for change, delivering entirely new ways to find, use and share information. We’re no longer tied to searching through regimented file structures mimicking a physical filing cabinet but have now been freed to organise our information by keyword, topic, or even by the specific expertise of the author.

Another great step forward we have to thank Web 2.0 for is new ways to collaborate online. Gone are the days when a face to face meeting was the only way to get your business done. Thanks to software such as Microsoft SharePoint Server, Groove and in the cloud offerings such as Microsoft Office Live Workspaces we can now edit, store and share documents online. No matter where you are, as long as you have access to the internet you can access the latest versions of important documents, share your updates and even discuss them as you work. Businesses can also meet virtually thanks to technology such as Microsoft Live Meeting which allows you to collaborate online in real-time, delivering presentations and sharing information during teleconferences.

The difference now is that intelligent business processes are developed alongside evolutions in IT. IT gives us a toolkit that allows us to develop new processes hand in hand with the needs of people, delivering increasingly efficient processes tailored to the needs of the business’ users. Don’t leap to buy technology for technology’s sake; think first about whether the solutions you’re looking at will fit with what you need from them.

My advice to businesses is to look at the way you currently run your business and where you think it might be improved. Speak to an expert, such as a Microsoft Small Business Specialist, who will have experience of addressing the business issues of SMEs through technology. It could be that technology is the answer to improving a process – or it could even be that your current technology is hindering your process. Whatever the solution, you must make sure it is focused around people and that you have buy in from your people because without them you cannot succeed.

No, It’s Not a Contradiction: How Investing in Microsoft Dynamics NAV Saves Serious Money

In times of extensive financial and economic turmoil, investing is not real popular. Businesses are looking into ways to cut costs, not increase them, and postponing investments into information systems seems only natural.

However, investing in Microsoft Dynamics NAV can be a very sound decision, precisely because of the current economic situation. That is, investment into a good ERP system can yield a very quick return, and start saving considerable sums in a very brief time span-usually enough to pay for the system within a year or two.

An ERP system can save money in a number of ways. One of the best, and fastest ways, is by applying Microsoft Dynamics NAV out-of-the-box features to cut inventory costs. Excessive and unmanaged inventory is a huge drain on cash flow, fixed operating costs, and supply chain efficiency. Microsoft Dynamics NAV has several features which can rationalize your inventory, boost your agility, eliminate excess fixed costs and streamline your supply chain-in the end, bringing costs down, and resulting in  significant savings.

Replenishment and planning

When it comes to minimizing inventory levels, Microsoft Dynamics NAV has several powerful features.. In the early stages of inventory optimization, you can set up a fixed reorder quantity or maximum quantity reordering policy, which ensures your stock is always as low as possible, but high enough to fulfil your demand. Then you can gradually move to more agile approaches, such as lot-for-lot reordering policy. A next step can be moving even further toward just-in-time inventory, taking advantage of stock keeping units functionality and putting cross-docking to work.

Depending on your replenishment and planning configuration, Microsoft Dynamics NAV can calculate requisition plans for your inventory, taking into account your demand, quantity at hand, scheduled receipts, transfers and production orders. Requisition plans not only provide for meeting the demand by creating new replenishment orders; they also make sure everything is optimal, by rescheduling existing ones, changing quantities, or even cancelling unnecessary orders, and do all of these for all types of replenishment orders: purchase, production and transfer.

Other than minimizing inventory and optimizing the supply chain, replenishment and planning functionality is the basis for another important ERP function: order promising.

Order promising

Being able to tell your customers exactly when their shipments will arrive at their doors increases your trustworthiness and reliability. These two will in turn increase customer satisfaction and retention, both of which are critical when the economy is down. Microsoft Dynamics NAV includes an order promising feature that helps you set fixed delivery dates to your customers, even when your inventory cannot immediately fulfill the needs. ERP systems have long known about two paradigms, Available-to-promise (ATP) and Capable-to-promise (CTP), both of which are fully covered in Microsoft Dynamics NAV.

The Available-to-promise feature helps you forecast delivery dates to customers by taking into account inventory at hand, scheduled receipts and current gross requirements, including sales and production. It also takes into account any lead times related to purchases, production, transfers from other locations or any combination of these.

When you don’t have any goods on hand to fulfill customer needs, and there are no replenishment orders under way, you can make use of the Capable-to-promise feature, which forecasts items availability that could be achieved by issuing new purchase or production orders. Again, all lead times, such as inbound and outbound warehouse handling times, safety lead times and shipping times are taken into account.

By putting these two features to work, you can both optimize the goods flow through your warehouses, and increase your trustworthiness and reliability. The optimized goods flow will lower your inventory levels and allow you to cut fixed costs of your sales, purchases and warehouse processes.

Other features

If you believe that you can’t successfully implement any of the strategies or features mentioned above, Microsoft Dynamics NAV can still keep your costs down, and help you maintain a healthy cash flow. Detailed, up-to-date and accurate customer and item statistics are available at all times, and help you understand the trends in your costs, margins, and profits. You can use this information to easily detect low-profit items or customers, and focus your efforts on those market segments that require lower operating costs, and result in higher profits.

If you already have Microsoft Dynamics NAV implemented in your organization, you need to determine if you are using such features. If not, now is the right time to start doing so.

If you don’t have an ERP system in place, and you manage all of the discussed tasks manually, or don’t manage them at all, you need to ask yourself this question: Can your business survive the upheaval the global economy is going through?

Microsoft Dynamics NAV is a truly affordable solution, and all these features come out of the box. With very little investment into licenses and implementation services, and very little organizational changes, you can quickly have a turnkey solution ready to boost your business through the survival-of-the-fittest times that are just around the corner.

Paperless office a step closer?

Over the past thirty years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer's documents, has increased the amount of printing done.

It seems we just can’t get enough of paper.

This is an unsustainable trend that businesses are finally waking up to. While ‘going green’ is probably not the main driving force for change in most SMEs, the growing cost of document storage and retrieval is.

Even if your business is super efficient and paper free, many of the organisations you do business with aren’t. And this is where managing their paperwork becomes a headache.

At last, affordable technologies are allowing smaller businesses to manage the onslaught of invoices, delivery notes and other correspondence from suppliers, customers, employees and government; turning the cumbersome pulp into manageable bits.

Small business software specialists, Pegasus, recently announced the powerful new Document Management module for their Pegasus Opera II software. The software captures and stores documents electronically, and has a powerful archiving, indexing and retrieval engine to ensure you never lose paperwork again. Security is integral to the system, ensuring prying eyes can’t access information beyond their user rights. The next version – coming soon – will be able to read the text of scanned documents for even more powerful indexing and retrieval.

Microsoft SharePoint users now have their own document management add-on from US software company, KnowledgeLake. Designed for more demanding business uses, KnowledgeLake Capture can handle the scanning, search and retrieval of large volumes of paper documents – with the added bonus of being tightly integrated into Microsoft’s SharePoint portal technology.

If your organisation doesn’t require the full scanning and indexing power of KnowledgeLake Capture, KnowledgeLake Connect is a good alternative. This electronic document management software allows any desktop authoring software to tightly integrate with Microsoft SharePoint, and it also gives remote offices the tools for everyday low-volume scanning.

KnowledgeLake Connect is a small desktop application that lets you save documents to SharePoint in a single step. What’s more, KnowledgeLake Connect increases the usability of SharePoint through features like Send To integration, a single login across pre-defined sites and prompts for document meta-data. KnowledgeLake Connect also monitors the files you retrieve from SharePoint and updates SharePoint as you save changes to your documents.

How the Internet Can Shield You from the Downturn

Figures from the Office of National Statistics recently highlight that although the overall value of sales in the run up to Christmas fell by 0.8% the volume of Internet sales over the same period was 3.5% of the total sales – a rise of almost 20%! Other statistics from the British Retail Consortium show the figure, excluding food sales, is higher still – showing a growth of 30% over the previous December.

This means that if you are not currently selling online then you could be missing out on the one growth area in the economy at the moment. And don't think it's just the business to consumer sector that benefiting because as businesses are forced to review costs, more and more are turning to internet searches to find new suppliers. If your business has the right internet presence and provides a compelling proposition the business will follow.

So how do you provide the rich internet presence combined with the competitive pricing that helps you win this business, well in Technology Management's experience the golden rules are that your site has to frequently change and always seen to be up to date as well as be easy and quick to use, in fact quicker than picking up the phone.

How can you do that, well by integrating it with your Microsoft Dynamics or Pegasus Opera.

order processing system to make maintenance pretty automatic. In fact you don't have to do anything over and above what you already do to:

  • Add new product simply by setting them up on your stock system
  • Set customer pricing exactly how you do for your order processing system
  • Have orders appear on your order file within second of being placed online
  • Give customer information direct from your sales ledger including deliveries, invoices and account balances

If you don't believe that we could build a site complex enough for your products have a look at Davenport Burgess or  RD UK.

Having the right systems in place, both in the back office and on your web site, should mean that transacting business online represents a huge saving in time and efficiency for you – reducing your overheads and costs in processing orders, as well as providing a better service to your customers. This all helps towards coping through the current economic slowdown – if your systems are helping you.